UX/Service Designer

From courtrooms to journey maps - shaping complex systems into enjoyable services

I am a strategic and empathetic designer with a master’s in Service Design and a J.D., combining systems thinking, legal analysis, and user-centered design expertise. Skilled in service blueprinting, journey mapping, and ecosystem design, I translate complex challenges into clear and scalable solutions. My background in law, sound design, customer service, and brewing gives me a multidisciplinary perspective that strengthens both my creativity and my rigor. I thrive on bringing people together, leading cross-functional teams, and aligning stakeholders to deliver services that balance user needs with organizational goals and create meaningful impact.

My Projects

SCADpro x Deloitte

Sponsored Project

Reimagining a client’s mobile app to refresh the enrollment and arrival experiences for international travelers.

Fantowns

A Service Design Project

Enhancing the NFL off-season fan experience with a focus on out-of-market fans.

Transitioning into Assisted Living

Analysis of a Complex Service System

Introducing a concierge service and a community day event to help the elderly and their caregivers ease the transition into an assisted living facility.

HobbySpot

Creating a New Social Networking Service

Identifying opportunities in a marketplace and developing an innovative, feasible, social network offering filling a unique user/stakeholder need.

Identity Guard

Service Design

Development of an intelligent virtual assistant to support customers and promote proactive identity protection.

BLTN (by Multitude Insights)

Web-Based App Redesign

Improving a collaborative, information-sharing, web-based application to increase user interaction and improve overall usability.