
UX/Service Designer
From courtrooms to journey maps - shaping complex systems into enjoyable services
I am a strategic and empathetic designer with a master’s in Service Design and a J.D., combining systems thinking, legal analysis, and user-centered design expertise. Skilled in service blueprinting, journey mapping, and ecosystem design, I translate complex challenges into clear and scalable solutions. My background in law, sound design, customer service, and brewing gives me a multidisciplinary perspective that strengthens both my creativity and my rigor. I thrive on bringing people together, leading cross-functional teams, and aligning stakeholders to deliver services that balance user needs with organizational goals and create meaningful impact.
My Projects
SCADpro x Deloitte
Sponsored Project
Reimagining a client’s mobile app to refresh the enrollment and arrival experiences for international travelers.
Fantowns
A Service Design Project
Enhancing the NFL off-season fan experience with a focus on out-of-market fans.
Transitioning into Assisted Living
Analysis of a Complex Service System
Introducing a concierge service and a community day event to help the elderly and their caregivers ease the transition into an assisted living facility.
HobbySpot
Creating a New Social Networking Service
Identifying opportunities in a marketplace and developing an innovative, feasible, social network offering filling a unique user/stakeholder need.
Identity Guard
Service Design
Development of an intelligent virtual assistant to support customers and promote proactive identity protection.
BLTN (by Multitude Insights)
Web-Based App Redesign
Improving a collaborative, information-sharing, web-based application to increase user interaction and improve overall usability.